Terms & Conditions
Welcome to RM Moving Express. By using our services, you agree to the following terms and conditions. Please read them carefully before booking.
Quotes & Estimates
- All quotes provided are based on the information given by the client.
- Final charges may vary depending on actual time, distance, access, and item quantity on the moving day.
- Quotes are valid for 14 days unless otherwise stated.
Booking & Cancellation
- A booking is confirmed once we receive written or verbal confirmation from the client.
- Cancellations must be made at least 24 hours before the scheduled time. Late cancellations may incur a fee.
- In the case of a no-show or last-minute cancellation, the client may be charged a call-out fee.
Payment Terms
- Payment is required on completion of the job unless agreed otherwise in writing.
- We accept cash, EFTPOS, and bank transfers.
- For long-distance or large jobs, a deposit may be required.
Customer Responsibilities
- It is the client's responsibility to ensure parking is available and legal at both pickup and drop-off locations.
- All items must be packed and ready to move unless packing services are included in the booking.
- The client must disclose fragile or valuable items prior to the move.
Insurance & Liability
- RM Moving Express takes utmost care in handling your belongings.
- We are not liable for damage to items not packed by our team, or for pre-existing damage.
- For high-value items, clients are advised to arrange appropriate insurance coverage.
Delays & Unforeseen Events
- While we aim to arrive on time, delays may occur due to traffic, weather, or unforeseen circumstances.
- We will communicate any delays and work with you to reschedule if needed.
Dangerous or Prohibited Items
- We do not transport hazardous materials, explosives, flammable goods, or illegal substances.
- The client must inform us in advance if items require special handling or carry any risks.
Damage Claims
- Any claims must be reported within 24 hours of the move.
- Claims must be accompanied by photographs and a description of the issue.
- We reserve the right to inspect and assess all claims before resolving.
Right to Refuse Service
- We reserve the right to refuse service in cases of unsafe working conditions, abusive behavior, or misleading information.
- Our staff must be treated with respect at all times.
Experts on Melbourne, Sydney and interstate removals, we at Easy Peasy Removals are all about providing a hassle-free moving service, be it a house or office move.